Heavy duty towing at ATM Towing Services is the commercial side of the same 24/7 dispatch that already handles cars, motorcycles, accident removals, and roadside calls across Dallas and Garland. When a box truck, shuttle, construction machine, or storage container will not roll like a passenger car, you need a crew that will tell you the truth about capacity instead of sending a light wrecker and hoping.
Need a truck now? Call (469) 547-5721 (24/7). Prefer a written pin and photos? Use contact us or Contact Us.
What ATM actually handles
This page is not a generic wrecker encyclopedia. It is how ATM Towing Services LLC works when the call is heavier than a sedan on a wheel-lift.
On the live site, that work already lives in a few places you can book from:
- Equipment hauling for construction machines that have to leave a jobsite on a trailer, not on two wheels.
- Storage container hauling when a box has to move between yards, docks, or sites.
- Accident removal when a crash blocks a lane and the vehicle (or a commercial chassis) has to be loaded without making the scene worse.
- Long-distance hauling after the unit is stable enough to travel beyond a local drop.
- Car towing and roadside assistance when the same fleet call still starts with a jump, tire, or lockout.
If dispatch hears a weight, axle count, or recovery that we cannot complete safely with the unit we have available, we say so before a truck burns a dry run. That honesty is the service. Fake “we move anything” language helps nobody sitting on a shoulder.
When a regular wrecker is the wrong truck
Light-duty trucks exist for cars, crossovers, and many pickups that roll and steer. Medium and heavy calls show up when:
- GVWR, dual wheels, or air brakes put the unit above a consumer flatbed rating.
- The load is still on the truck, so empty weight is not the real weight.
- A construction machine, container, or shuttle needs a trailer and tie-down plan, not a sling.
- An accident left a commercial vehicle with a corner that will not roll.
Give year, make, axle count, loaded or empty, and whether it rolls. Photos of the door placard and damage help us pick equipment before the first truck leaves Garland.
How DFW jobs actually look
ATM dispatches from Garland into Dallas and the rest of the metro. The calls that match this page are not a city-name list. They are warehouse docks that close at 6 p.m., frontage roads on I-635 and I-30 with little shoulder, and jobsites that need a machine off the pad before the next pour.
A delivery van that will not restart after a multi-stop route is a different job than a skid steer that has to ride a trailer. A container sitting in a lot is a different job than a crashed box truck with cargo still strapped. Tell us which one you have. We would rather spend two extra minutes on the phone than send the wrong class of truck into live traffic.
Customer notes on the homepage already describe the same operating style on lighter calls: showing up in rush hour, getting someone to a shop before it closed, and checking the other tires after a roadside change. Heavy work uses that same habit. Confirm the destination, the gate hours, and who can authorize the hook.
What to expect on scene
Plan for more clock time than a car tow. Staging, traffic control, and loading a commercial unit are slower on purpose. Rushing a heavy hook is how you create a second incident.
You should see a driver who walks the unit, asks about leaks and cargo, and will not drag something that needs a deck or trailer. If one corner will not roll, expect dollies or a different load plan. If the destination shop is closed, ask when storage starts so accounting is not surprised the next morning.
For crash scenes, police may need the lane cleared before we can work. Follow their instructions, stay out of travel lanes, and keep a callback number live. NHTSA guidance for disabled vehicles still applies: hazards on, stay buckled when it is safer inside, never stand in a live lane.
How quotes work (no mystery rates)
Heavy and commercial quotes are not a single “tow truck” number from an ad. They usually include:
- Equipment class (light, medium, trailer, or a combination).
- Loaded miles to your shop, yard, or dealer.
- Labor time for winching, extra hands, or waiting on a gate.
- After-hours demand. ATM is on call 24/7; nights and weekends can change the total.
Ask whether the price is portal to portal and who pays if cargo has to be transferred. Motor club coverage written for a personal car rarely maps cleanly onto a commercial chassis. Confirm authorization before work starts.
We do not advertise a fake flat rate that ignores weight and time. If a job needs a partner unit we do not have on the board, you will hear that on the first call instead of on the shoulder.
How to prepare the unit
Before we arrive:
- Share a precise pin, not just “Dallas” or “near the highway.”
- Say loaded or empty, and whether fuel, pallets, or equipment is still on board.
- Photograph all four corners and any placards.
- Have registration, DOT paperwork if you carry it, and the destination dock contact.
- Confirm gate codes and dock hours. A truck that arrives after lockup creates storage and a second trip.
If air is dumped, a driveshaft has to come out, or the unit sits on a grade, say so. Lift plans change. Warehouse managers and office staff often keep different hours. Align them with dispatch when you first call (469) 547-5721.
Fleet and shop habits that save money
Keep a card in each cab with ATM’s number, an authorization limit, and who to call after hours. Night breakdowns go faster when the person on scene can approve a range without waking three managers. For leased equipment, confirm who must be notified before the asset moves.
After delivery, ask for paperwork that lists equipment used and loaded miles. Fleet audits want that. If you need a copy sent, use Contact Us and say it is for insurance or a lease file. Clarify overnight storage start time if the shop is closed.
Training new drivers on photos and GVWR pays for itself the first time a medium-duty van is identified correctly instead of waiting on a car wrecker that cannot finish the hook.
Frequently asked questions
Can a regular flatbed move my box truck?
Only if the truck, load, and deck rating all match. Overloading is unsafe and we will refuse it on scene. Describe length, GVWR if you know it, and whether it is loaded.
Do you move construction equipment and containers?
Yes. That is the work on our equipment hauling and container hauling pages. Call with dimensions and weight so we send a trailer plan that fits, not a light wrecker.
What if cargo is still loaded?
Say so up front. Loaded weight changes equipment, time, and price. Shifted pallets and leaks are safety inputs, not footnotes.
How long do these jobs take?
Longer than a car tow. Staging, traffic control, and trailer loading add time. Ask for an ETA range and a driver callback.
Are you available at night?
Yes. ATM Towing Services dispatches 24/7 at (469) 547-5721. After-hours demand can affect pricing. Ask on the first call.
Who should I call first after a commercial crash?
Police if the scene requires it, then ATM so we can stage the right class of truck. Stay out of live lanes until it is safe to meet the driver.
Call ATM Towing
ATM Towing Services LLC is a local, 24/7 towing and roadside company working Dallas, Garland, and the rest of DFW. Phone is the fastest path: (469) 547-5721. For a pin, photos, or a fleet account note, use contact us or Contact Us.
Tell us the unit, loaded or empty, and the destination. We will send the truck that matches the job, or we will tell you what we cannot do before anyone rolls.